Know your customer and learn why and how they are engaging with you and look at the experiences you are providing.

b0e54766-b477-499a-a740-50b5448b470d-original

August 29, 2018 | Posted in Content, Customer Experience, Customer Journeys, Data, Mobile | By

Many of you are reading this on your mobile device, which is great for this channel. But, as a brand, how are your customers engaging with you? There are certain brands that I only engage with on my mobile phone,

Great things never came from comfort zones!

9D8BA2D5-52CC-4792-8D5D-E3E19B8256DC

August 28, 2018 | Posted in Career, Innovation, Motivation | By

Great things never came from comfort zones!  

Be a voice, not an echo!

9ADB740A-191E-495C-9505-35B21AEE2B17

August 27, 2018 | Posted in Goals, Inspiration, Leadership, Motivation | By

Be your own voice. You don’t have to agree with what everyone else says just because you are in a lower position than someone else. Stay true to your values, integrity and character to voice what your thoughts are, even

Stop putting off that “something” that you have always been wanting to do, that goal you want to achieve, that project you want to start. Start NOW while you can…Time is too short!

EFCDE12B-C256-478C-9566-78FDE3821C5F

August 24, 2018 | Posted in Goals, Inspiration, Motivation | By

Stop putting off that “something” that you have always been wanting to do, that goal you want to achieve, that project you want to start. Start NOW while you can…Time is too short! #FridayFeeIing #FridayThoughts #Motivation #Goals  

If you can’t explain in a simple way, then you don’t understand it yourself.

D9EFFE4D-9724-44C8-9A06-A25D65F34C1A

August 23, 2018 | Posted in Branding, Communications, Customer Experience, Digital Marketing, Marketing | By

If you can’t explain your product, services or programs easily, then how can you expect your customers to understand what you are doing and what your brand is offering and how you can meet their expectation? #branding #customerexperience #marketing #digital 

Do you suffer from the following? If so, take a step back and do a little soul searching.

AAF7DE3E-F143-4F85-8BD9-DA9C2ED2DDB5

August 22, 2018 | Posted in Career, Inspiration, Leadership, Motivation | By

Do you suffer from the following? If so, take a step back and do a little soul searching. Look at ways to treat others with respect, kindness and generosity while understanding you deserve nothing and need to put in the

Your most happy customers are great, but it is the unhappy customers that you might want to take notice of and listen to.

6363A0F4-0E10-4F46-9F66-59222A8E6605

August 21, 2018 | Posted in Uncategorized | By

Your most happy customers are great, but it is the unhappy customers that you might want to take notice of and listen to. It is from the unhappy customers that you can learn where you have the most opportunities for

Branded content is created for the company. Personalized and engaging content is created for the customer.

content concept handwritten on blackboard

August 20, 2018 | Posted in Content, Customer Experience, Customer Journeys, Design, Marketing | By

Branded content is created for the company. Personalized and engaging content is created for the customer. Take a step back and look at the target audience of your content. Does it make sense to them? Can they engage with it?

Part of being a good leader is also not letting the stress and panic of extreme situations impact your teams.

382EA344-5F7F-43FE-B6F1-3BFFD8CE3DE0

August 17, 2018 | Posted in Career, Leadership, Thought of the Day | By

Part of being a good leader is also not letting the stress and panic of extreme situations impact your teams. You want the teams to be able to focus and fix the problems or issues with calm heads, if you

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand.

4dfd0cba-e63f-4933-8e71-9c3d738930ac-original

August 16, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys, Innovation | By

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand. Take Chick-fil-A for example. Great customer service but it is