Your customers are valuable and the life-blood of your #business.

September 27, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Data, Loyalty | By

Your customers are valuable and the life-blood of your #business. There are many reason for having a happy, loyal #customer, but there are also many reasons for having a #unhappy customer – reason that causes the customer to leave the

Know your customer and learn why and how they are engaging with you and look at the experiences you are providing.

August 29, 2018 | Posted in Content, Customer Experience, Customer Journeys, Data, Mobile | By

Many of you are reading this on your mobile device, which is great for this channel. But, as a brand, how are your customers engaging with you? There are certain brands that I only engage with on my mobile phone,

What are your customers asking you the most? What issues are your customers having the most problem with?

August 15, 2018 | Posted in Analytics, Content, Customer Experience, Customer Feedback, Customer Journeys, Data, Marketing | By

What are your customers asking you the most? What issues are your customers having the most problem with? Content creation takes dedication and should be living and not static. There are also side benefits outside of helping the customer like

Ask yourself, What do I know about your brands customer?

August 14, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Data | By

Ask yourself, What do I know about your brands customer? How can I reach each customer? What channels do my customers like? What are my customers interests? If you don’t know these things, you need to reach out to them,

How do you stand apart? By knowing your audience!

August 7, 2018 | Posted in Communications, Content, Customer Experience, Data | By

How do you stand apart? Communicate to your audience with quality and relevant content that is personalized, delivered when they want in the channel they want it in. No need to guess, your audience doesn’t want that. Rely on data

When was the last time you did a website review?

July 27, 2018 | Posted in Analytics, Customer Experience, Data, Marketing, Websites | By

When was the last time you did a website review? Where are people entering and leaving your site? When was the last time the content was updated? Does your content match your target audience? Use your analytics & talk to

Are you looking at your data and making marketing decisions based on that data?

July 11, 2018 | Posted in Advertising, Branding, Data, Marketing | By

Are you looking at your data and making marketing decisions based on that data? Know your data and trust your Data – optimize and make necessary adjustments. #DataAnalytics #DataScience #Marketing #businesstips #Advertising #Analytics

Do you know what interests your customers have and why they are drawn to your brand?

July 4, 2018 | Posted in B2The7 Bits, Branding, Communications, Customer Experience, Customer Feedback, Customer Journeys, Data | By

Do you know what interests your customers have and why they are drawn to your brand? Shape your content and your voice for those you want to engage with…you can’t be something for everyone but you can be huge for

Know your customer and how they engage with your brand

June 25, 2018 | Posted in Analytics, Customer Experience, Customer Feedback, Data, Digital Marketing, Marketing, Mobile | By

Know your customer and how they engage with your brand You have customers, lots of customers, but do you know how they are engaging with your brand, what content they engage with or even in what channel or device? Without

How you view your brand and how your customer views your brand could be 2 entirely different views.

June 21, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Data | By

How you view your brand and how your customer views your brand could be 2 entirely different views. Constantly communicate to your customers 4 feedback and then act on that feedback. If they don’t like how you treat them, they

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