If social channels go away tomorrow…

October 18, 2019 | Posted in Digital, Digital Marketing, Digital360Chat, eCRM, Email Marketing, Mobile, SMS Marketing, Social Media | By

If social channels go away tomorrow… How important do platforms such as your Website, eMail, Text, Blog, Podcast or Video then become for you & others?

Each person and brand define engagement differently.

October 17, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Each person and brand define engagement differently. How do you define engagement and how are you measuring it? Thoughts?

Music streaming has come a long way since Napster

October 15, 2019 | Posted in Content, Data, Digital360Chat, Streaming | By

Music streaming has come a long way since @napster – Over 507 BILLION music streams in the 1st 1/2 of this yr. #Digital360Chat What is your music streaming service?

We experience UGC (User-generated content) everyday in the form of images, video, text and audio.

October 11, 2019 | Posted in Content, Digital, Digital360Chat, Social Media | By

We experience UGC (User-generated content) everyday in the form of images, video, text and audio. Impacts you see with UGC for audiences, customers and brands? Examples?

Reading is knowledge…what is the last book you have read?

October 9, 2019 | Posted in Business, Career, Inspiration, Motivation | By

What is one of the last books you have read that has helped you professionally or personally?

Going from working for a brand to working for yourself…

October 3, 2019 | Posted in Branding, Business, Career, Goals | By

When you go from working for a brand to solo, what are some of the challenges you have faced? Insights to share for others?

Why so much customer loyalty for Chick-Fil-A?

October 1, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

Chick-Fil-A is one of those brands that is not without controversy in some of their stances & beliefs. What are they doing to build that customer loyalty?

With the updated layout of Twitter, what are some of the features that you are liking and taking advantage of?

September 26, 2019 | Posted in Digital360Chat, Social Media, Twitter | By

With the updated layout of Twitter, what are some of the features that you are liking and taking advantage of? Thoughts? Join the Twitter discussion

Do you think brands are using customer data efficiently enough to provide more relevant content & CX for their audiences?

September 23, 2019 | Posted in Content, Customer Feedback, Customer Journeys, Data, Digital | By

Do you think brands are using customer data efficiently enough to provide more relevant content & CX for their audiences? Who is doing it right?

Do you currently have and use a Smart Speaker/Voice Assistant in your home/office?

September 19, 2019 | Posted in Relationship Marketing, User Experience, Voice Assistants | By

Do you currently have and use a Smart Speaker/Voice Assistant in your home/office? What privacy concerns do you have & how do brands approach privacy? Check out our discussion on Twitter.