Mistakes will happen. It is what happens after the mistake that is important. After a mistake has been made, it is important to learn from it and to put plans in place to prevent the same mistakes from happening over and over. Mistakes are not a failure of the individual but many times the failure of the process or the systems in place. Let your team know that mistakes are ok and that they are going to happen, but the most important thing is to show your team you have their back when they happen.
What to do when mistakes happens:
1 – Own up to your mistake, it is a waste of everyones time to defect.
2 – Assess the mistake and see what the impact is going to be – financial, customer experience and so on
3 – Fix the mistake
4 – Communicate the mistake and what has been done to fix it
5 – Put safeguards into place to prevent the same mistake from happening again
6 – Learn from the mistake and move on
What NOT to do when a mistake happens: 1 – Denial that a mistake was made 2 – Don’t wait to admit the mistake 3 – Don’t try to cover the mistake up or glossed over it 4 – Don’t blaming someone else or deflect blame 5 – Don’t quit or get overly cautious 6 – Don’t beat yourself up – you need a clear head to come up with the solution to fix the mistake
If you can follow the steps above or something similar, you will earn more respect from your employer and peers AND learn from your mistakes.