June 30, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys | By B2the7
It is what happens after a customer complaint that show what type of brand you are. Did you respond? Did you try to understand the issue from the customers point of view – if really an issue, did you make adjustments? These opportunities are your best source of learning.
#branding #customer #customerexperience #customerengagement
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