Not everyone is your customer…you don’t have to be something for everyone.

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February 8, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

Not everyone is your customer…you don’t have to be something for everyone. Find out who your customer is and rock it for them and give them the best experiences that they will then tell others about! #Digital360chat #CustomerSuccess #digital #social

A great info-graphic around how consumers are driving change and innovation across digital media

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February 8, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat, Mobile | By

A great info-graphic around how consumers are driving change and innovation across digital media via @DeloitteInsight – step back and see how your customers are consuming your content. Are you meeting their expectations? #digital #consumers #digitalinsights

Think about it…if you don’t take care of your customers, someone else will!

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February 2, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat, Social Media | By

Think about it…if you don’t take care of your customers, someone else will! #Digital360chat #CustomerExperience #digital #social

What are some of the foods or brands you have delivered to your home?

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January 25, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Innovation, Digital Marketing, Digital360Chat | By

For years, #pizza (@PapaJohns @dominos @pizzahut) had the delivery market cornered. Today, we have so many options besides pizza and how it is delivered (@UberEats @Grubhub @DoorDash @Postmates). What are some of the #foods/#brands you have delivered to your home?

If you are not helping and engaging customers, you are just selling and not builing experiences!

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January 23, 2019 | Posted in #BeingABetterPerson, Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Inspiration, Motivation | By

If you are not helping and engaging customers, you are just selling and not building experiences! #Digital360chat #SPN #WinWin #digital #social #wednesday #WednesdayMotivation

Join me next week on the #Digital360Chat chat as we talk about “How Well Do You Know Your Audience”.

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November 30, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat, Instagram, Twitter | By

Join me next week on the #Digital360Chat chat as we talk about “How Well Do You Know Your Audience”. 👉 When – Wednesday, Dec 5th @ 7pm EST! 👉 Follow the hashtag #Digital360Chat on Twitter #TwitterChat #Digital360Chat  

Question 10: How are staying on top of what is going on and what is new within Digital? #Digital360Chat

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November 25, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Innovation, Digital Marketing, Digital360Chat, Marketing | By

✏️✏️✏️✏️ Question 10: How are staying on top of what is going on and what is new within Digital? #Digital360Chat ✏️✏️✏️✏️ 📣 Topics for this #LinkedIn Chat are #digital, data & insights, #marketing and the #customer. 👉 Engage, respond and

QUESTION #9: For digital resources, do you recommend in-house, external or both? #Digital360Chat

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November 24, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Marketing | By

✏️✏️✏️✏️ QUESTION #9: For digital resources, do you recommend in-house, external or both? #Digital360Chat ✏️✏️✏️✏️ 📣 Topics for this #LinkedIn Chat are #digital, data & insights, #marketing and the #customer. 👉 Engage, respond and comment on the questions for others

QUESTION #2: What digital channels are you using today? #Digital360Chat

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November 24, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Innovation, Digital Marketing, Digital Transformation, Digital360Chat, Marketing | By

✏️✏️✏️✏️ QUESTION #2: What digital channels are you using today? #Digital360Chat ✏️✏️✏️✏️ 📣 Topics for this #LinkedIn Chat are #digital, data & insights, #marketing and the #customer. 👉 Engage, respond and comment on the questions for others to engage with.

How customer centric is your brand?

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November 19, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

How customer centric is your brand? Do you think of what you would like instead of what your customer would like? If so, get to know your customer, listen to your customer and think like your customer. #digital360chat #WinWin  #marketing