Would like to invite you to the first #Digital360Chat on November 7 @ 7pm ET on Twitter.

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November 2, 2018 | Posted in Branding, Career, Digital Marketing, Digital360Chat, Goals, Leadership, Marketing, Mobile | By

Would like to invite you to the first #Digital360Chat on November 7 @ 7pm ET on Twitter. I value your thoughts & insights and think you would add value to this chat to help it be successful. 📣 Topics for

Preview topic into the #Digital360Chat…

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October 19, 2018 | Posted in Branding, Business, Customer Experience, Customer Feedback, Digital Marketing, Digital360Chat, Marketing | By

Preview topic of the #Digital360Chat… How do you define digital in today’s world? #TwitterChat #Twitter #SPN #marketing #digital #socialmedia #digitalmarketing #customer #projecthelpyougrow

If you can’t explain in a simple way, then you don’t understand it yourself.

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August 23, 2018 | Posted in Branding, Communications, Customer Experience, Digital Marketing, Marketing | By

If you can’t explain your product, services or programs easily, then how can you expect your customers to understand what you are doing and what your brand is offering and how you can meet their expectation? #branding #customerexperience #marketing #digital 

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand.

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August 16, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys, Innovation | By

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand. Take Chick-fil-A for example. Great customer service but it is

As a customer, I don’t care how many features you roll out, I care about those new features that solve my customer problems and improve my experience with your brand.

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July 26, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys | By

As a customer, I don’t care how many features you roll out, I care about those new features that solve my customer problems and improve my experience with your brand. Listen to your customer before you build. Find out what

Are you looking at your data and making marketing decisions based on that data?

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July 11, 2018 | Posted in Advertising, Branding, Data, Marketing | By

Are you looking at your data and making marketing decisions based on that data? Know your data and trust your Data – optimize and make necessary adjustments. #DataAnalytics #DataScience #Marketing #businesstips #Advertising #Analytics

Do you know what interests your customers have and why they are drawn to your brand?

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July 4, 2018 | Posted in B2The7 Bits, Branding, Communications, Customer Experience, Customer Feedback, Customer Journeys, Data | By

Do you know what interests your customers have and why they are drawn to your brand? Shape your content and your voice for those you want to engage with…you can’t be something for everyone but you can be huge for

It is what happens after a customer complaint that show what type of brand you are.

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June 30, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys | By

It is what happens after a customer complaint that show what type of brand you are. Did you respond? Did you try to understand the issue from the customers point of view – if really an issue, did you make

You are a customer everyday when you are engaging with another brand

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June 28, 2018 | Posted in Branding, Business, Customer Experience, Customer Feedback, Customer Journeys | By

You are a customer everyday when you are engaging with another brand – there are things you like/dislike AND you let them know and you expect them to make changes. Now, think like a customer for YOUR brand – listen

The Customer’s Perception is Reality!

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June 23, 2018 | Posted in Branding, Communications, Customer Experience, Customer Feedback, Customer Journeys, Marketing | By

Talk to your customer to see how your brand is viewed in the eyes of the customer. Find out what your are doing right and what you are doing wrong. Get feedback on the customer experience and how your voice