Restaurant Owners…and every service brand.

May 30, 2021 | Posted in B2The7 Bits, Branding, Business, Customer Experience, Digital Marketing, Innovation, Lifecycle Marketing, Omni Channel, Social Media | By

Do you want increased sales, transactions, comps and customer engagement? 🙌 Of course you do! The 3 R’s are the foundation for my data-driven marketing programs. 🔥 Reach – On-boarding new customers 💥 Retain – Steady, segmented and targeted ☄️

Restaurant Owners…and every service brand.

May 20, 2021 | Posted in Customer Experience, Customer Journeys, Data, Digital Marketing, Email Marketing, Loyalty, Marketing, Social Media | By

The key to increased sales and transactions is to get’em in the door and coming back for more. But how do you do that? I have a foundation that centers around the 3 R’s along with 20 years of running

An introduction to the 3 R’s – Reach, Retain & Regain

May 18, 2021 | Posted in Business, Customer Experience, Customer Journeys, Digital, Digital Innovation, Marketing, Omni Channel, Social Media | By

What are the 3 R’s? REACH, RETAIN and REGAIN. The 3 R’s use data and insights to drive the programs = increased sales, transactions and comps. What industries do the 3 R’s have the most impact? Retail, restaurant, QSR, coffee

Attention retail, coffee shops and restaurant owners…

May 13, 2021 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Email Marketing, Marketing, Omni Channel, Social Media | By

🚨 Attention retail, coffee shops and restaurant owners 🍕🍔🌮☕️ You want to increase your sales, transactions, comps and improve the customer experiences… …but don’t know how or have the time. 🤔 This is where my 20 years of running proven

Steps to getting more restaurant visits…

May 11, 2021 | Posted in Branding, Customer Experience, Customer Journeys, Data, Digital, Lifecycle Marketing, Omni Channel | By

The last year has been a tough one for many restaurants with restrictions, the way customers engaged and all the customer data they may or may not have been collecting. For the past 20 years, I have run data-driven digital

Regain – the third element of the 3 R’s

May 3, 2021 | Posted in Branding, Customer Experience, Customer Journeys, Data, Digital Innovation, Digital Marketing | By

The “Regain” area is where your lapsing and lapsed customer live. With Regain, the focus of the communications and activity is based on reactivation and getting them back engaged with the brand. Keep in mind the the customers in reach

Retain – the second element of the 3 R’s

April 30, 2021 | Posted in Customer Experience, Customer Journeys, Digital Marketing, Omni Channel, Segmentation, Social Media | By

The “Retain” area is where you want your customers and audiences to be. Think of retain to be steady and you want to be very segment-specific to maintain their activity. They have joined your loyalty program, created an account, have

InTheSpotlight Recap: Rebekah Radice (@RebekahRadice)

December 11, 2020 | Posted in Customer Experience, Digital, Digital360Chat, Social Media | By

Recap of our 12/11/20 #Digital360Chat interview with Rebekah Radice (@RebekahRadice) – Marketing Performance Strategist. #CMO Co-founder http://BRIL.LA, women-owned digital, #socialmedia, #CXDesign firm helping you create brilliant customer experiences

Predictions to Building a Craveable Brand in 2021

November 28, 2020 | Posted in B2The7 Bits, Branding, Business, Customer Experience, Digital, Digital Innovation, Social Media | By

Was honored to be included with so many other Marketing/Digital professionals in the NOW Marketing Group Predictions to Building a Craveable Brand in 2021 (11/27/2020). NOW Marketing Group asked some of their favorite digital smarties on what their predictions are

Everyday is a fresh start for your brand and your content!

January 9, 2020 | Posted in Content, Creative, Customer Experience, Digital360Chat | By

Your content goals might be some of the following… To solve the problems of your customers Define your audience Define the channels your audience prefers Attract new customers Engage with existing and new customers Develop relevant content Develop sharable and

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