Each person and brand define engagement differently.
October 17, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By B2the7
Each person and brand define engagement differently. How do you define engagement and how are you measuring it? Thoughts?
Why so much customer loyalty for Chick-Fil-A?
October 1, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By B2the7
Chick-Fil-A is one of those brands that is not without controversy in some of their stances & beliefs. What are they doing to build that customer loyalty?
Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors.
September 16, 2019 | Posted in Branding, Business, Customer Experience | By B2the7
Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors. What are other brands that have made similar mistakes and ended up the same as Blockbuster? Check out the Twitter Discussion…
Is your brand “on social” or are you actually “being social?”
May 1, 2019 | Posted in Customer Experience, Digital360Chat, Social Media, Strategy | By B2the7
Is your brand “on social” or are you actually “being social?” There is a difference… On social – all about push sales messages, vanity metrics and little engagement. Being social – You are listening, engaging, building loyalty and long term
Develop content that is insightful, relevant and useful for your audience.
April 18, 2019 | Posted in Content, Customer Experience, Design, Digital, Digital360Chat | By B2the7
Develop content that is insightful, relevant and useful for your audience. #Digital360chat #digital #marketing #content #businessowner #contentstrategy #contentmarketing
Why Relationship Marketing?
March 29, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Social Media | By B2the7
Why Relationship Marketing? Think of relationship marketing as building a long term relationship with your customers by building loyalty with the brand. #Digital360chat #digital #marketing #social #relationshipmarketing
Ask yourself why your customers should buy your products and not your competitors.
March 24, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Marketing | By B2the7
Ask yourself why your customers should buy your products and not your competitors. #Digital360chat #digital #marketing #customers
Why Content Marketing?
March 21, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By B2the7
Why Content Marketing? Builds loyalty w/customers by delivering content based on data, history and past behaviors. #Digital360chat #Content #ContentStrategy #contentmarketing
Why Content Marketing?
March 19, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Mobile, Social Media | By B2the7
Why Content Marketing? Good content encourages likes, comments, engagement and sharing opportunities! #Digital360chat #digital #content #contentmarketing #contentcreator
If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them?
March 16, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By B2the7
If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them? #Digital360chat #Content #contentmarketing #ContentCreator