Everyday is a fresh start for your brand and your content!

January 9, 2020 | Posted in Content, Creative, Customer Experience, Digital360Chat | By

Your content goals might be some of the following… To solve the problems of your customers Define your audience Define the channels your audience prefers Attract new customers Engage with existing and new customers Develop relevant content Develop sharable and

You may love or you may dislike Amazon, but they are winning

January 6, 2020 | Posted in Amazon, Customer Experience, Customer Journeys, Digital360Chat | By

Amazon is winning in so many different industries, what do you feel are they doing different for their customers to stand apart? Thoughts?

Each person and brand define engagement differently.

October 17, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Each person and brand define engagement differently. How do you define engagement and how are you measuring it? Thoughts?

Why so much customer loyalty for Chick-Fil-A?

October 1, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

Chick-Fil-A is one of those brands that is not without controversy in some of their stances & beliefs. What are they doing to build that customer loyalty?

Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors.

September 16, 2019 | Posted in Branding, Business, Customer Experience | By

Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors. What are other brands that have made similar mistakes and ended up the same as Blockbuster? Check out the Twitter Discussion…

Is your brand “on social” or are you actually “being social?”

May 1, 2019 | Posted in Customer Experience, Digital360Chat, Social Media, Strategy | By

Is your brand “on social” or are you actually “being social?” There is a difference… On social – all about push sales messages, vanity metrics and little engagement. Being social – You are listening, engaging, building loyalty and long term

Develop content that is insightful, relevant and useful for your audience.

April 18, 2019 | Posted in Content, Customer Experience, Design, Digital, Digital360Chat | By

Develop content that is insightful, relevant and useful for your audience. #Digital360chat #digital #marketing #content #businessowner #contentstrategy #contentmarketing

Why Relationship Marketing?

March 29, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Social Media | By

Why Relationship Marketing? Think of relationship marketing as building a long term relationship with your customers by building loyalty with the brand. #Digital360chat #digital #marketing #social #relationshipmarketing 

Ask yourself why your customers should buy your products and not your competitors.

March 24, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Marketing | By

Ask yourself why your customers should buy your products and not your competitors. #Digital360chat #digital #marketing #customers

Why Content Marketing?

March 21, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Why Content Marketing? Builds loyalty w/customers by delivering content based on data, history and past behaviors. #Digital360chat #Content #ContentStrategy #contentmarketing

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