Why so much customer loyalty for Chick-Fil-A?

October 1, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

Chick-Fil-A is one of those brands that is not without controversy in some of their stances & beliefs. What are they doing to build that customer loyalty?

Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors.

September 16, 2019 | Posted in Branding, Business, Customer Experience | By

Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors. What are other brands that have made similar mistakes and ended up the same as Blockbuster? Check out the Twitter Discussion…

Is your brand “on social” or are you actually “being social?”

May 1, 2019 | Posted in Customer Experience, Digital360Chat, Social Media, Strategy | By

Is your brand “on social” or are you actually “being social?” There is a difference… On social – all about push sales messages, vanity metrics and little engagement. Being social – You are listening, engaging, building loyalty and long term

Develop content that is insightful, relevant and useful for your audience.

April 18, 2019 | Posted in Content, Customer Experience, Design, Digital, Digital360Chat | By

Develop content that is insightful, relevant and useful for your audience. #Digital360chat #digital #marketing #content #businessowner #contentstrategy #contentmarketing

Why Relationship Marketing?

March 29, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Social Media | By

Why Relationship Marketing? Think of relationship marketing as building a long term relationship with your customers by building loyalty with the brand. #Digital360chat #digital #marketing #social #relationshipmarketing 

Ask yourself why your customers should buy your products and not your competitors.

March 24, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Marketing | By

Ask yourself why your customers should buy your products and not your competitors. #Digital360chat #digital #marketing #customers

Why Content Marketing?

March 21, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Why Content Marketing? Builds loyalty w/customers by delivering content based on data, history and past behaviors. #Digital360chat #Content #ContentStrategy #contentmarketing

Why Content Marketing?

March 19, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Mobile, Social Media | By

Why Content Marketing? Good content encourages likes, comments, engagement and sharing opportunities! #Digital360chat #digital #content #contentmarketing #contentcreator

If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them?

March 16, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them? #Digital360chat #Content #contentmarketing #ContentCreator 

Do what is right for the CUSTOMER, Not what is easy for you!

March 14, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Do what is right for the CUSTOMER, Not what is easy for you! #Digital360chat #digital #marketing