You may love or you may dislike Amazon, but they are winning

January 6, 2020 | Posted in Amazon, Customer Experience, Customer Journeys, Digital360Chat | By

Amazon is winning in so many different industries, what do you feel are they doing different for their customers to stand apart? Thoughts?

Each person and brand define engagement differently.

October 17, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Each person and brand define engagement differently. How do you define engagement and how are you measuring it? Thoughts?

Why so much customer loyalty for Chick-Fil-A?

October 1, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys | By

Chick-Fil-A is one of those brands that is not without controversy in some of their stances & beliefs. What are they doing to build that customer loyalty?

Do you think brands are using customer data efficiently enough to provide more relevant content & CX for their audiences?

September 23, 2019 | Posted in Content, Customer Feedback, Customer Journeys, Data, Digital | By

Do you think brands are using customer data efficiently enough to provide more relevant content & CX for their audiences? Who is doing it right?

Why Relationship Marketing?

March 29, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Social Media | By

Why Relationship Marketing? Think of relationship marketing as building a long term relationship with your customers by building loyalty with the brand. #Digital360chat #digital #marketing #social #relationshipmarketing 

Ask yourself why your customers should buy your products and not your competitors.

March 24, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Marketing | By

Ask yourself why your customers should buy your products and not your competitors. #Digital360chat #digital #marketing #customers

Why Content Marketing?

March 21, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Why Content Marketing? Builds loyalty w/customers by delivering content based on data, history and past behaviors. #Digital360chat #Content #ContentStrategy #contentmarketing

Why Content Marketing?

March 19, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital, Digital360Chat, Mobile, Social Media | By

Why Content Marketing? Good content encourages likes, comments, engagement and sharing opportunities! #Digital360chat #digital #content #contentmarketing #contentcreator

If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them?

March 16, 2019 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

If you or your internal teams don’t understand your programs or messages, how can you expect your customers to understand them? #Digital360chat #Content #contentmarketing #ContentCreator 

Do what is right for the CUSTOMER, Not what is easy for you!

March 14, 2019 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital360Chat | By

Do what is right for the CUSTOMER, Not what is easy for you! #Digital360chat #digital #marketing

%d bloggers like this: