November 10, 2018 | Posted in Apps, Customer Experience, Customer Feedback, Digital360Chat, Marketing | By

Why is social listening important? To see what your customers want, to see what is bothering them and to see how you can improve customer expectations.

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@Wendys listens to their customers on #Twitter for product suggestions and then delivers!

Social can’t be just a one-way communication where you are pushing out offer after offer. It is about building and growing relationships. Wendy’s gets that…keep pushing!

#CustomerFeedback #customerexpectations #socialmedia #wendys #social

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