QUESTION #1 – How do you define digital?

November 12, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital Transformation, Digital360Chat, Marketing | By

Bringing my #Digital360Chat from Twitter to LinkedIn in a little bit different format – engage, share and contribute for the growth and benefit of others. ✏️✏️✏️✏️ QUESTION #1 – How do you define digital? ✏️✏️✏️✏️ 📣 Topics for this #LinkedIn

Why is social listening important?

November 10, 2018 | Posted in Apps, Customer Experience, Customer Feedback, Digital360Chat, Marketing | By

Why is social listening important? To see what your customers want, to see what is bothering them and to see how you can improve customer expectations. @Wendys listens to their customers on #Twitter for product suggestions and then delivers! Social

2 days and counting for the first #Digital360Chat on Twitter…

November 5, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Design, Digital Marketing, Digital360Chat, Goals, Marketing | By

2 days and counting for the first #Digital360Chat on Twitter… ✏️ mark your 🗓 and set your ⏰ for November 7th @ 7pm EST. 📣 Topics will include #digital, data & insights, #marketing and the #customer. 👉 Join us on

Preview topic of the #Digital360Chat…

October 22, 2018 | Posted in Communications, Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Mobile | By

Preview topic of the #Digital360Chat… Do you know who your customers are and in which channel they prefer? Answer using hashtag #Digital360Chat. Join us on Twitter November 7 @ 7pm ET. #TwitterChat #TwitterSmarter #Twitter #SPN #marketing #digital #socialmedia #digitalmarketing #customer

Preview topic into the #Digital360Chat…

October 19, 2018 | Posted in Branding, Business, Customer Experience, Customer Feedback, Digital Marketing, Digital360Chat, Marketing | By

Preview topic of the #Digital360Chat… How do you define digital in today’s world? #TwitterChat #Twitter #SPN #marketing #digital #socialmedia #digitalmarketing #customer #projecthelpyougrow

Mark your calendar for the first #Digital360Chat on November 7 @ 7pm (EST).

October 17, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Digital Innovation, Digital Marketing, Digital Transformation, Digital360Chat, Marketing | By

Mark your calendar for the first #Digital360Chat on November 7 @ 7pm (EST). Topics for my first #Digital360Chat are defining digital, what digital channels are the most effect, channels with most the opportunities, using data & insights and where to

Happy to announce that I will be hosting my first #Digital360Chat ‪on November 7 at 7pm (EST)‬.

October 15, 2018 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys, Digital Marketing, Digital360Chat, Marketing | By

Happy to announce that I will be hosting my first #Digital360Chat on November 7 at 7pm (EST). Topics will include all things #digital, #marketing and the #customer. Mark your calendar and join us on #Twitter for this fun chat. #motivation

Q: What is the last thing you did when you had a really GOOD experience from a brand?

October 11, 2018 | Posted in Content, Customer Experience, Customer Feedback, Customer Journeys | By

Q: What is the last thing you did when you had a really GOOD experience from a brand? A: You went out on your social networks and you let all your friends know about it. Q: What is the last

Your customers are valuable and the life-blood of your #business.

September 27, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Data, Loyalty | By

Your customers are valuable and the life-blood of your #business. There are many reason for having a happy, loyal #customer, but there are also many reasons for having a #unhappy customer – reason that causes the customer to leave the

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand.

August 16, 2018 | Posted in Branding, Customer Experience, Customer Feedback, Customer Journeys, Innovation | By

Sometimes it is the little things that go unnoticed by many, but these little things add up to something big and the overall experience a customer receives from a brand. Take Chick-fil-A for example. Great customer service but it is