Happy Employees = Happy Customers

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October 26, 2018 | Posted in Business, Career, Goals, Inspiration, Loyalty | By

Happy Employees = Happy Customers Rewarding and keeping your employees happy has a direct impact on your customers. If your employees are taken care of, respected, empowered and trusted, they will pass that along to your customers creating a better

Preview topic into the #Digital360Chat…

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October 19, 2018 | Posted in Branding, Business, Customer Experience, Customer Feedback, Digital Marketing, Digital360Chat, Marketing | By

Preview topic of the #Digital360Chat… How do you define digital in today’s world? #TwitterChat #Twitter #SPN #marketing #digital #socialmedia #digitalmarketing #customer #projecthelpyougrow

Traits that distinguish a Leader vs. Boss

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September 12, 2018 | Posted in Business, Career, Leadership, Motivation | By

Traits that distinguish a Leader vs. Boss Traits that distinguish a leader:
 1 – Coaches Employees 2 – Creates goodwill 3 – Generates enthusiasm 4 – Says “We” 5 – Fixes the breakdowns 6 – Shows how it is done

Customers are the life-line of your brand.

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July 18, 2018 | Posted in Business, Customer Experience, Customer Feedback, Customer Journeys | By

Customers are the life-line of your brand. If you aren’t taking care of them, someone else will. It is more than having a happy customer but listening & taking action when a customer is not satisfied. It is not always

You are a customer everyday when you are engaging with another brand

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June 28, 2018 | Posted in Branding, Business, Customer Experience, Customer Feedback, Customer Journeys | By

You are a customer everyday when you are engaging with another brand – there are things you like/dislike AND you let them know and you expect them to make changes. Now, think like a customer for YOUR brand – listen

It only takes seconds to lose a customer!

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June 19, 2018 | Posted in Branding, Business, Customer Experience, Leadership | By

You spend months and many marketing $ building a relationship with your customer but it only takes one mistake to ruin that relationship. Your employees are your gateway to the customer, train them and give them the tools they need

Don’t Deliver a Product. Deliver an Experience!

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June 14, 2018 | Posted in Branding, Business, Customer Experience, Customer Journeys | By

Customer expectations have shifted, customers are now looking for an experience that is around your product. Understand who your customer is so that you can deliver that personalized experience. #customerexperience #CustomerJourney #branding #Digital #business @B2the7

Making assumptions

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May 8, 2018 | Posted in Business, Career, Communications, Goals | By

Making assumptions for others isn’t good, making assumptions on behalf of other areas of the business or the customers is not good. Making the wrong assumption can jeopardize a project, hurt your reputation or impact your customers because you have

You get out what you put in.

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May 7, 2018 | Posted in Business, Career, Innovation, Motivation | By

You get out what you put in. View on LinkedIn  

Set the bar

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May 4, 2018 | Posted in Apple, Business, Inspiration, Motivation | By

Set the bar and don’t expect anything less. #expectations #quality #excellence #Friday #B2the7 View on LinkedIn