What is one of the last books you have read that has helped you professionally or personally?
When you go from working for a brand to solo, what are some of the challenges you have faced? Insights to share for others?
Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors.
Blockbuster is a great example of a brand that didn’t “listen” to their customers and their changing behaviors. What are other brands that have made similar mistakes and ended up the same as Blockbuster? Check out the Twitter Discussion…
Conferences are a great way to learn from your peers, industry leaders and brands. How to make the most of your conference experience.
Conferences are a great way to learn from your peers, industry leaders and brands. They are also a great way to make new connections and to network and to bring awareness to your brand. You have researched the conference you
Happy Employees = Happy Customers Rewarding and keeping your employees happy has a direct impact on your customers. If your employees are taken care of, respected, empowered and trusted, they will pass that along to your customers creating a better
Preview topic of the #Digital360Chat… How do you define digital in today’s world? #TwitterChat #Twitter #SPN #marketing #digital #socialmedia #digitalmarketing #customer #projecthelpyougrow
Traits that distinguish a Leader vs. Boss Traits that distinguish a leader: 1 – Coaches Employees 2 – Creates goodwill 3 – Generates enthusiasm 4 – Says “We” 5 – Fixes the breakdowns 6 – Shows how it is done
Customers are the life-line of your brand. If you aren’t taking care of them, someone else will. It is more than having a happy customer but listening & taking action when a customer is not satisfied. It is not always