Important Reasons for Engaging in Relationship Marketing

December 4, 2022 | Posted in Branding, Business, Design, Digital, Digital Marketing, Email Marketing, Loyalty, Marketing | By

Businesses of all types have a greater need to connect with their customers than ever before. When a company’s primary business is digital, it can leverage the power of social media to engage directly with consumers and build trust at

Strategies for Growing Your Business Through Digital Marketing

November 28, 2022 | Posted in Branding, Digital Marketing, Email Marketing, Loyalty, Marketing, Social Media | By

Digital marketing is the future and it’s here. On any given day, more than 70% of all internet users are using smartphones and tablets to access information. People are also turning to digital content like blogs and e-books for tutorials

Customer Experience is a Differentiator

September 23, 2021 | Posted in B2The7 Bits, Customer Experience, Customer Feedback, Customer Journeys, Loyalty | By

Customer service, customer experience and how you treat your customers goes a long way in building a long term relationship and building customer loyalty. Why it is important with one example to stand apart. 🎯 Check out one example to

Restaurant Owners…and every service brand.

May 20, 2021 | Posted in Customer Experience, Customer Journeys, Data, Digital Marketing, Email Marketing, Loyalty, Marketing, Social Media | By

The key to increased sales and transactions is to get’em in the door and coming back for more. But how do you do that? I have a foundation that centers around the 3 R’s along with 20 years of running

Loyalty Programs and Rewarding Your Customers

March 23, 2021 | Posted in Branding, Digital, Loyalty, Marketing | By

A loyalty program is a great marketing strategy to reward customers based on their behavior and engagement with the brand. There are 4 high level areas of why… 1) The data you are collecting2) Reach customers3) Retain customers4) Regain customers

Email Marketing and why your brand should be using email as a tool for engaging with existing customers and prospects.

August 13, 2019 | Posted in Digital360Chat, Email Marketing, Loyalty, Marketing | By

Email marketing is for brands of all sizes – large, small and solo. Email marketing is still very effective to turn prospects into loyal fans and to build an even better relationship with your existing customers. I had a Twitter

Happy Employees = Happy Customers

October 26, 2018 | Posted in Business, Career, Goals, Inspiration, Loyalty | By

Happy Employees = Happy Customers Rewarding and keeping your employees happy has a direct impact on your customers. If your employees are taken care of, respected, empowered and trusted, they will pass that along to your customers creating a better

Your customers are valuable and the life-blood of your #business.

September 27, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Data, Loyalty | By

Your customers are valuable and the life-blood of your #business. There are many reason for having a happy, loyal #customer, but there are also many reasons for having a #unhappy customer – reason that causes the customer to leave the

How often do you buy from a business when you know nothing about them?

July 9, 2018 | Posted in Customer Experience, Customer Journeys, Loyalty | By

How often do you buy from a business when you know nothing about them? Do you buy from the random person selling at your door? No, you build relationships with the brand and then you begin to build trust. As

Chick-fil-A

April 26, 2018 | Posted in Customer Experience, Customer Feedback, Customer Journeys, Loyalty | By

Chick-fil-A is a great example of how important all the little things are for the customer and how they excel as delivering on the Little WOW items. Example…I have witnessed their employees walking people to their cars on raining days.

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