Retain – the second element of the 3 R’s
April 30, 2021 | Posted in Customer Experience, Customer Journeys, Digital Marketing, Omni Channel, Segmentation, Social Media | By B2the7
The “Retain” area is where you want your customers and audiences to be. Think of retain to be steady and you want to be very segment-specific to maintain their activity. They have joined your loyalty program, created an account, have