Know your customer and how they engage with your brand You have customers, lots of customers, but do you know how they are engaging with your brand, what content they engage with or even in what channel or device? Without
Talk to your customer to see how your brand is viewed in the eyes of the customer. Find out what your are doing right and what you are doing wrong. Get feedback on the customer experience and how your voice
Listen to your customer, talk to your customer, create a positive culture and give training for your employees so they take care of your customer, give experiences that your customer wants, not what you think they want – think like
How you view your brand and how your customer views your brand could be 2 entirely different views. Constantly communicate to your customers 4 feedback and then act on that feedback. If they don’t like how you treat them, they
Your customers are giving you a wealth of information if you are listening. Of course there are complaints, but there are also complaints that reveal real customer experience problems that are really impacting your brand or overall experience. #CustomerExperience #Feedback
You can’t fake being sincere or having integrity, your customers will see through it. It starts at the top and flows to the bottom where the culture itself is a belief that is cultivated at all levels of the organization. You
The best advertising you can have is your loyal customers. On the flip side, the worse advertising you can have is an upset customer. Listen to your customer, respond to your customer and provide value for your customer. #CustomerSuccess
If you can’t explain it in simple terms, how is your customer going to understand it and have a good brand experience? Keep it simple! #Customers #CustomerExperience #branding #MarketingDigital #Digital #technology @B2the7
The customer is always right, but are they? What about a rude, nasty and disrespectful customer who degrades your employees over something that is very minor in nature. For example, they brought out the wrong salad dressing and then the
Chick-fil-A is a great example of how important all the little things are for the customer and how they excel as delivering on the Little WOW items. Example…I have witnessed their employees walking people to their cars on raining days.
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