The Amazon/Whole Foods merger stands to change…

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August 29, 2017 | Posted in Customer Experience, Customer Journeys, Disruption, Innovation | By

The Amazon/Whole Foods merger stands to change customer data collection abilities, the grocery business, the meal-kit companies such as Blue Apron and Plated, how food/groceries are delivered to your door and how all of this could really impact the retail

Let the price cuts begin at Whole Foods!

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August 28, 2017 | Posted in Customer Experience, Disruption, Technology | By

It’s Monday and if you are a Whole Foods Market customer you will begin to see some price cuts on certain items such as organic avocados, organic brown eggs, organic salmon, almond butter, organic apples and organic rotisserie chicken. As

How adaptive to professional work change are you?

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August 24, 2017 | Posted in Career, Goals, Inspiration, Leadership | By

How adaptive to professional work change are you? Change brings about new ideas and learning opportunities that you may not have pushed yourself towards. Over my 24 year career, I have had many different bosses and supervisors. With each change,

Walmart and voice shopping

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August 23, 2017 | Posted in Apps, Customer Experience, Digital Marketing, Technology | By

Walmart is not the first to blaze the voice ordering feature, but they have the deep pockets to challenge Amazon within the voice assistant apps/voice shopping category. What Walmart is now showing is that they are adapting to how customers

Papa John’s and their Papa Track functionality

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August 15, 2017 | Posted in Customer Experience, Innovation | By

It is always great when the brand you work for continues to innovate and makes it better for the customer. Papa John’s is no different and our Papa Track functionality is testament to that. We might not have been the

Streaming with Netflix, Hulu, Amazon Video, Sling, Crackle, Twitch and Cable TV

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August 14, 2017 | Posted in Mobile, Technology | By

With streaming options such as Netflix, Hulu, Amazon Video, Sling, Crackle, Twitch and Cable TV, viewers have more choices today than they we ever had before. On the downside, many people are having to subscribe to multiple sources for the

Instagram or Snapchat?

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August 11, 2017 | Posted in Apps, Digital Marketing, Mobile | By

Instagram or Snapchat? Over the last year, Instagram has added many new features such as filters, location, drawing tools, stickers and stories as they both dual for Millennial attention. Instagram also now has the edge in daily users.

Why you should be learning from Gaming Apps!

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August 9, 2017 | Posted in Apps, Mobile | By

Why you should be learning from Gaming Apps! There are many elements from gaming Apps that can be applied to help make your App more engaging and to help with App retention. These won’t all apply to every business or

Gaming Apps, customer engagement and interaction

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August 8, 2017 | Posted in Apps, Customer Experience, Mobile | By

Good examples of Apps that do a great job of using push notifications to keep their customer bases active and engaged need to look no further than the Gaming Apps – especially those that you engage with socially. I have